hire virtual assistant

6 Tips on Delegating More Effectively 

As a business owner, it can often feel like you have a million things on your plate. The worst part: the things that you are working on today most likely are only tasks that keep your business running, instead of driving growth. 

So, what can you do? 

Sara Blakely, billionaire entrepreneur and founder of the popular shapewear company Spanx, gave what she called her best advice for fellow entrepreneurs:

“As soon as you can afford to, hire your weaknesses. What you’re not good at is usually what you don’t like.”

How many of the tasks in your workflow are things that you’re not only bad at, but are things that you honestly just wish you could hand off to someone else? 

Why don’t you? 

For many of us, it’s simply because we don’t know how. So, below, we have shared a helpful list for getting started. 

  1. Pick your teammates carefully

It’s really important to make sure you’re picking someone that is best suited for the work you need to accomplish. Make sure you do the prep work to identify not only the things that you’re handing off but what your prospective employee or virtual assistant will need to know and have to do a satisfactory job. 

The list of job requirements and necessary tools for each task you are delegating is just as important as the delegation task list itself.  You may also want to share this list with your new hire and let them choose the tasks that they feel match their skillset the best. 

Either way, once you have completed this step, you need to…

  1. Give very clear instructions

Take some time and think about your workflow. You most likely have spent enough time trying to pull all the strings in your business by yourself long enough that you know the best way to tackle these specific tasks so that they don’t take all day. This would be your Standard Operating Procedure (SOP)

Once you have clearly laid that out, arm your assistants or employees with clear targets and Key Performance Indicators (KPIs). Make sure they understand what success in this role looks like. Remember that this is the real focus. At Hire Like Fire, we typically recommend making simple training manuals or videos. This can be something as simple as a desktop recording that you use to show your SOPs, with a companion guide that you’ve thrown together in a Google Doc. Remember: if you were in the shoes of a new-hire (which you probably have been before), you probably would want some kind of reference that you can rely on if you get stuck or have a question. 

This is also really important because these resources will be things that you can use again if you ever need a new person to fill that position, or if you end up bringing on another person to help. 

Once your team understands what is required of them, step back and…

  1. Get out of your team’s way

This doesn’t mean that you shouldn’t be managing or supervising your team, but you also should be careful to avoid micromanaging your team. 

Hopefully, as part of your initial training, you remembered to give your team enough authority to make certain decisions without them needing to constantly check in with you. Otherwise, you haven’t really delegated much of anything.

This doesn’t mean that you scold or reprimand your team for asking questions, but it also means that you have thought ahead and worked through these SOPs with your new hire in mind. They are seeing these tasks for the first time, and there are sure to be certain stumbling blocks that you would do well to take careful consideration of. 

For example: are you delegating a task that requires your virtual assistant to pay for something? Did you give them a way to accomplish this like setting up a secured virtual payment card? A simple system like this ensures that only a specific amount can be spent on specific tasks on specific websites. In the past, you may have whipped out your business credit card and paid for something required for a task without giving it a second thought. Imagine if you hadn’t thought about the ramifications of this for someone besides the business owner. You’d constantly have to be giving your approval for spending when you could have simply set up a basic system for your virtual assistant to use. 

This is only one example, but you get the picture. When you’re certain that your SOPs are airtight and devoid of any major pitfalls…

  1. Provide feedback

Delegation is not a set it and forget it process. Sure, you worked really hard on all the systems and resources you put into place so that your team can succeed, but they aren’t cogs in a machine. Your team is made up of humans performing tasks in a system created by another human (you), and they are just as fallible as you (and your systems) are. 

This means that it’s necessary to get and give feedback. Check in on the work your team is doing, see that they understood your instructions, help them find better ways to get things done, and make sure they are doing things the right way. Just as importantly, be receptive to feedback from your team. If they find any flaws in your SOPs, it’s in your best interest to listen and adjust as necessary. 

With good communication and regular check-ins, you can ensure a culture of optimization that flows both from the top-down and bottom-up. It’s a 2-way street.

With that spirit of constant improvement in mind, it may also be a good idea to…

  1. Empower your assistants with further training

Ideally, the people that work with you will be inspired by your leadership and company vision and want to stick around. If you’re really doing your job as a leader, you’ll not only be fostering that as part of your company culture, but you’ll also be providing resources in the form of training to help your teammates gain more skills so that they can enrich themselves, and ultimately your business. 

In the past, we have seen clients that allot a certain amount of time during the workweek for their virtual assistants to spend on training. This can be accomplished by using a website like Udemy or Skillshare. Your team can use sites like this to gain really useful skills and talents that will help you to delegate an increasing number of higher-level tasks. 

No doubt, your virtual assistant will really appreciate the opportunity to not only learn, but to get paid while doing so. So finally…

  1. Make sure your team feels appreciated

If you’re like many of the entrepreneurs that find themselves working to become better leaders, you probably have read the book How to Win Friends and Influence People. 

If you haven’t, we highly recommend it. However, if you don’t have the time, just check out this summary.

One of the key tenets of the book is to make sure you show and give genuine appreciation – especially for a job well done. Make sure that when you show this appreciation that it is honest and sincere and not just flattery. 

Don’t ever take your team or the people on it for granted. Remember where you came from, and what it was like when the team was just you. 

It takes a lot of work to become a good leader and delegator. You have to make sure that you fully understand all the ins and outs of what you’re delegating, as well as being dedicated to your team.

However difficult this may be, it is the true key to unlocking more success for your business and all of the people in it. 

If you’d like to learn more about delegating and working with the people in your business, follow us on LinkedIn, Facebook, and check us out on our website

 

The benefits of virtual HR and payroll

At the beginning of any startup business, it’s common for the owner to take on a plethora of responsibilities. A startup at initial stage doesn’t typically have a big budget, or the business, to hire employees to handle certain responsibilities that come with running a company successfully. Furthermore, if your microbusiness has grown into a small or medium-sized enterprise, these responsibilities may be piling up.
The benefits of virtual HR and payroll

Human resources (HR) and payroll are two major pain points for any business owner who attempts to ‘do it all’. The tasks that come with payroll and HR entail constant attention and can promptly get in the way of you further growing your business. If you need help with payroll and HR but don’t want to hire numerous full time employees, then a virtual human resource and payroll system may be the best option for your business.

What is virtual HR and payroll?

If you want to outsource your HR and payroll needs, then virtual HR and payroll is a simple and effective option for you. Instead of hiring multiple employees in your office, you can have access to a team of dedicated payroll and human resource specialists by using the services of any reputed virtual accounting firm. All the available services will depend on the type of firm you hire, but virtual human resource and payroll often provide exactly the same types of services you would get from a full-time, in-house payroll or HR specialist.

A few services offered by virtual HR:

  • Onboarding and offboarding of employees
  • Administration and implementation benefits
  • Best-practices and policy development
  • File auditing of all employees
  • Handbook development or updating

A few services provided by virtual payroll:

  • New hire reporting
  • Complete payroll processing
  • IRP5 generation
  • Tax filings
  • Tax payments
  • Workers compensation audit reporting

Major benefits of virtual HR and payroll

The main benefit of outsourcing your payroll and HR needs is that you don’t have to go through all the complex processes of hiring full-time employees. Finding the right employee can take time and may also be costly. After finding the right employee, you have various continued costs that go beyond simply paying a salary to employee.

There is also the time necessary for training and managing the additional employees. If you hire a virtual accounting company for your business, you’ll have a team of skilled and dedicated professionals who can provide professional payroll and human resource services without requiring direct management from you.

The continued growth of any business brings with it more responsibilities. There will be times when you must make the decision to delegate specialist tasks, such as payroll and HR, allowing you to spend more time focusing on the other important aspects of your business.

WHAT IS VIRTUAL HR AND PAYROLL? AND WHAT ARE THE BENEFITS?

what-is-virtual-hr-and-payroll-and-what-are-the-benefits.jpgAt the very beginning of a small business, it is common for the owner to take on a wide array of responsibilities. A start-up business does not typically have the budget, or the business, to hire employees for all the different duties that come with successfully running a company. However, if your start-up has grown into a small or medium sized business, the responsibilities may be piling up. Two major pain points for business owners who attempt to ‘do it all’ are human resources (HR) and payroll. The tasks that come with HR and payroll require constant attention and can quickly get in the way of you further developing and growing your business. If you need help with HR and payroll but do not want to hire multiple fulltime employees, then virtual HR and payroll may be a good choice for your business.

What is virtual HR and payroll? 

Virtual HR and payroll is simply a way to outsource your HR and payroll needs. Instead of hiring new employees, you can have access to a team of HR and payroll specialists by using the services of a virtual accounting firm. The available services will depend on the specific firm you hire, but virtual HR and payroll often offer the same services you would get from a fulltime, in-house HR or payroll specialist.

A few of the services offered by virtual HR include:

  • Employee onboarding and offboarding
  • Benefits implementation and administration
  • Policy and best-practices development
  • Employee file audits
  • Employee handbook development or updating

A few of the services offered by virtual payroll include:

  • Complete payroll processing
  • New hire reporting
  • State and federal filings and tax payments
  • W-2 generation
  • Workers compensation audit reporting

What are the benefits of virtual HR and payroll?

A major benefit of outsourcing your HR and payroll needs is that you do not have to go through the process of hiring more fulltime employees. Finding the right employee takes time and can cost a significant amount of money. After you find the right employee, you have continued costs that go beyond simply paying a salary. Employer paid insurance, paid time off, and other employee benefits add to the costs of hiring someone fulltime.

In addition to the costs associated with hiring, there is also the increased time required to manage the additional employees. All new employees will require some type of training and ongoing management. If you use a virtual accounting firm, you will have a team of professionals who can provide HR and payroll services without requiring direct management from you or one of your staff. This is a major benefit because it will allow you to spend that time focusing on other aspects of the business.

The continued growth and success of your business is a good thing that comes with increased responsibilities. There will be times throughout the life of your business that you must make the decision to delegate important tasks, such as HR and payroll, which you no longer have time to complete.

10 REASONS WHY SUCCESSFUL COMPANIES ARE HIRING A VIRTUAL ASSISTANT

Ever wonder how the big guns of the entrepreneurial world seem to skyrocket their success…without blowing up their cash flow? There’s no secret sauce you’re missing out on — but there’s a formula for it!  A formula that, when executed correctly, works 9 times out of 10. A key component of this formula involves leveraging offshore outsourcing and hiring a virtual assistant.

Without this, the rest of the formula can be hard to implement (unless you’ve got a truck full of cash!)

So let’s delve deeper into why this strategy is so key to entrepreneurial success today.

Successful global companies are outsourcing large amounts of their workload so you should be, too.CLICK TO TWEET

Why hire a Virtual Assistant?

Hiring a virtual assistant has many benefits. They are generally cheaper than domestic employees and can offer the flexibility to multi-task across many aspects of your business. There are also various virtual assistant companies that can help make the hiring process easier.

Here are the top ten reasons why successful companies or businesses are hiring a Virtual Assistant: 

1. Time is your goldmine

hiring a virtual assistantThe most valuable asset anyone has today is time, and money only comes in second.

Successful businesses recognise that time is the best asset to keep a tight grip on. Without time to think strategically, forge new relationships, and develop ideas, all you have is a business that refuses to grow regardless of how much you work at it. And entrepreneurs that spend their days locked in low-level administrative tasks like email management and customer support are kidding themselves that they have any chance of growing a successful company.

 

To reclaim your time, you need to hire people and learn to delegate. But hiring staff can really rip into your bottom-line so it’s a catch-22 situation that plagues a lot of businesses…unless you follow the clever herd and embrace offshore virtual assistants.

The most valuable asset anyone has today is TIME.CLICK TO TWEET

Hiring a virtual assistant solves the catch-22 and allows you to break out of the deep crevice that exists between startup and growth…without blowing up your cash flow.

2. Cost-effective Business Scalability

Business growth requires capital. By hiring virtual assistants, you can substantially reduce your capital needs. Not only is the cost of hiring a virtual assistant substantially less than hiring domestically (for most Western nations), but the ongoing costs of management and development are also less.

By embracing the offshore virtual assistant model and making a commitment to making it work, you can really ramp up your team without blowing up your balance sheet.

In addition, you can utilise any domestic staff you have for more high value, localised work. It’s a win-win. You lower your costs while simultaneously building up your team and increasing the value of the work produced per dollar spent on salaries.

3. Maintain Entrepreneurial Sanity

hiring a virtual assistantOne of the key things for entrepreneurial success is mindset, but we don’t all do the mindset thing very well!

If you find your tasks or to-do lists piling up so you’re ending up scattered and achieving less and you’re getting a little too overwhelmed with the things you need to do for your business, then here’s an insight: The best virtual assistant can help you with all of that!

 

Delegating tasks to someone reliable and able to manage several duties and responsibilities is one way to avoid becoming overwhelmed. You can divide or handover the items on your to-do list to a VA. This is why most successful business owners hire a virtual assistant.

Delegating tasks is one way to avoid becoming overwhelmed.CLICK TO TWEET

You can prepare a detailed list of tasks to outsource to a virtual assistant – things you need to get done and help you grow your business. Virtual assistants are very organised and can help you prioritise which tasks to do first. Some of them have had training and years of experience in assisting business owners.

Your sanity is important to your entrepreneurial success so start hiring a virtual assistant and stay sane!

Your sanity is important to your entrepreneurial success so start hiring a virtual assistant and stay sane!CLICK TO TWEET

4. Escape the Admin Jungle

hiring a virtual assistantIf anything will drag you away from growing your business, it’s the admin vortex. Administrative tasks can be easily delegated to a Virtual Assistant, because they are process-driven and repetitive. Having a Virtual Assistant on your team can ensure these tasks are done on time, leaving you to focus on other, high-level tasks.

 

Some of the most common administrative tasks that a hired virtual assistant can do:

  • Administrative and office support activities for multiple supervisors
  • Receptionist tasks such as fielding telephone calls and managing appointment bookings
  • Responding to emails and helping to filter them for easier management
  • Word processing, creating spreadsheets and presentations
  • Organising your Dropbox and Google Drive folders.
  • Internet research
  • Data entry

If you’re assigning your virtual assistant these admin tasks, try to be as detailed and specific as you can. Skill sets of virtual assistants vary, and while most VAs can easily breeze through your task list, it’s still important to be clear on what duties and responsibilities you want your VA to take on. Ultimately, having someone take on the recurring admin tasks in your projects will help the growth of your business.

It’s important to be clear on what duties and responsibilities you want your VA to take on.CLICK TO TWEET

5. Streamline your business operations

Leverage your business with the help of virtual assistantsHaving well-documented processes and systems in your business spells success when hiring a virtual assistant. If you don’t have these processes in place yet, a virtual assistant can help you set them up and make your operations more streamlined.

 

Because VAs work remotely, it forces both sides to increase the focus on efficient processes, effective communication, and advanced reporting channels. This is how you can really use virtual assistants to help grow your business.

6. Improve your products and services

Virtual assistants can help improve the product and services you offer in the market by being your eyes and ears in the market and throughout your customer base.

As a business owner, you need to know the needs of your customers or prospective clients. You do this by monitoring the markets you operate in, listening for conversations on social media about your brand or industry, watching what competitors are doing and saying, collating feedback from current clients, and generally staying abreast of industry news.

Virtual assistants can help improve your products and services by being your eyes and ears in the market.CLICK TO TWEET

While this helps your business a lot, this also takes time and energy. These tasks can be outsourced to a virtual assistant. They can collate this information and document the data you need.

Having quick access to this data can be a game changer in your business, especially if you’re not the one tied up doing it. Your virtual assistant can gather this data on a continuous basis to help you improve your business.

7. Provide 24/7 business or customer service

hiring a virtual assistantOne way to widen your market is to be available 24/7 for customer support. This is particularly important for online stores that work on a global scale.

This can be achieved by hiring a team of virtual assistants who can provide support for customers in different time zones. A virtual team can even provide service during official holidays.

Some things that you can have your VA do are:

  • Responding to customer questions
  • Creating email responses or Frequently Asked Questions
  • Checking on clients, especially long-term clients
  • Dealing with complaints or requests for refunds or discounts
  • Create a welcome pack for new customers

They are also the quickest solution to temporary manpower shortages.

8. Maintain a Killer Online Strategy

Hiring Virtual Assistants

In this age of mobile technology where social media, video, and content marketing have become the norm, it’s expected that every business has an online presence.

 

But there are two issues in this area:

  • A strong results-focused strategy is needed for effective implementation
  • The work involved in implementing and maintaining an effective online strategy is extremely time-consuming.

 

Virtual assistants are a fantastic resource in this area. All things digital are, by nature, online and ‘virtual’, so the concept of having a virtual person implementing and maintaining this strategy for you is easier to get your head around.

A virtual assistant can help you implement and maintain your online strategy for your business.CLICK TO TWEET

You no longer need to spend all day creating images on Canva, collecting quotes, and sharing tips on social media – your VA can do these things for you.

Your virtual assistant can also save the time you spend on creating new content to feed your marketing strategy by taking whatever podcasts, articles, webinars you already have and repurposing them into other types of content – infographics, SlideShares, blog posts, Ebooks… the list goes on.

You need to be online but you don’t need to get bogged down in the work involved.

9. Avoid selling your soul to your business

Let’s be honest, hiring a virtual assistant to help manage, oversee, and do tasks on your list helps ease the workload and stress you face in the day to day operations of your business. At the same time, it also allows you more leisure time with your family and friends. So, you are basically taking back your social life.

Also, by giving your Virtual Assistant responsibilities and tasks from your list, like those repetitive tasks, you add more productive hours to your day.

Getting more free time allows you to function better and avoid suffering from burnout. It allows you to focus on what really matters in your business.

More free time also means more time for people who are important in your life.

We must remember, other than being an entrepreneur, we also play different roles at home. We also have personal relationships which need care and attention. Having someone to help organise schedules and tasks (and do some small personal errands, as well) frees up more time for us. And, free time means more time for ourselves, family and friends.

10. Increase the asset value of your business

hiring a virtual assistant

When done rightworking with virtual teams forces you to develop very strong, efficient processes and solid communication and to utilize technology in more creative ways.

 

Once you hone each of these areas and ensure tasks can be delegated to anyone who steps in, it means your business is systematised. This creates a far more valuable asset if you ever decided to sell the business.

 

Go on… Hire a virtual assistant for your business!

Virtual Assistants are a fantastic asset to you and your business, especially when integrated correctly. So many people think they need a Virtual Assistant for just a few hours here and there, but the truth is, there are so many tasks we can delegate to a Virtual Assistant and so many things our Virtual Assistants can do for us. It is well worth the investment to bring someone on more permanently and build them into your growth plans.

Benefits of Hiring a Virtual Assistant

The benefits from hiring a Virtual Assistant (VA) are numerous and well documented. Advances in technology have made working with anyone, anywhere in the world possible – as long as they have a high-speed internet connection. We are now in a phase where everything can be done virtually. Of course companies still hire administrative assistants who gets a regular payroll even on quiet times but virtual administrative assistants are now available to work for you only when you need them and get paid only by the work they’ve done! Here are the top four benefits of a virtual administrative assistant, or VA:

1. A VA saves you time

Obviously, virtual assistants may save time for you by handling tasks you need to be done without interfering with the tasks your employees need to focus on. Many of these tasks includes organizing and managing your emails, addressing support requests, phone messages, and social media posts. Your company can run smoothly without unwanted interruptions due to scheduling the calendar and other tasks needed to be done in a regular manner from day to day.

2. A VA saves you money

Having a VA saves you office space, and you don’t need to put another person on your payroll. You also do not need to purchase new equipment like computers or telephones. Your VA will also not require you to pay additional taxes, benefits and other hidden costs associated with hiring and firing.

3. A VA saves you headaches

CEOs must have a clear vision for the future and goal setting abilities, but these important tasks are often overshadowed by busy work that can be handled by your VA. VAs can handle all those tedious daily tasks you need to attend to so you can focus on growth. VAs can decrease your daily headaches, and help you keep everything organized to keep your business running smoothly. As a CEO, when you feel confident that everything is operating smoothly in the background, he or she can hyper focus on business growth and strategy.

4. A VA can make your fixed cost variable

Companies still hire administrative assistants who gets a regular payroll – even during quiet times. But VAs are often available to work only when you need them, and they only get paid for the work they’ve done. Everything you’re outsourcing to a VA is a function that you’re not hiring a salaried employee to perform. And it’s not just manpower either. Why should your business pay for the latest computers and software? Instead, by outsourcing administrative tasks to a VA, you don’t have to pay the price of obsolescence, which can be extremely high in the world of IT. Your customers will have absolutely no idea where the work is being performed, and they probably wouldn’t care if they did know.

5 Commonly Outsourced Business Processes

DynamicBusiness.com.au shares five processes that can be easily outsourced by businesses.

1. Small and one-time projects. Basically, anything that can be done or delivered using the internet can be outsourced nowadays.  This business model has flourished because of the number of tasks that is subcontracted to freelancers and third-party experts. One thing to take note of is that providers pride themselves in doing a great job, because generating good feedback and publicity is their way of getting more business and projects.

2. Photography. Not everyone who has an expensive camera is an expert photographer – especially in this day and age when cameras are quickly being upgraded and devalued at the same time, and pictures are taken constantly and are immediately considered art just because the person used the digital photo filter installed in his/her gadget.  Taking the right shot at the right moment and setting requires a specific skill, which is why some firms prefer to subcontract the job to professionals.

3. Administrative/Repetitive tasks
. Business people are always on the go. If you are one of them, you probably don’t have the time to scout for the perfect venue for a company event, call suppliers, and answer emails. This is where the virtual assistant steps in. Your virtual assistant will be working remotely and will handle all your emails and contacts for you, so you can concentrate on more important meetings and work.

4. Accounting and bookkeeping.  Outsourcing accounting work is considered taboo by many organizations. But some consider it as a great strategy as they no longer have to worry about having to coordinate with an in-house finance department.

5. Graphic design projects. The demand for one-time graphic design work shot up during the past few years. Businesses saw that it is more economical to outsource graphic design work to freelancers or service providers.

The Ultimate List of Outsourcing Statistics

More than decades ago, companies started outsourcing their business processes and functions to offshore locations, primarily to cut down on costs and focus on core business activities at home. Since then, the global outsourcing industry has come a long way.

Advancement in technologies has made it much easier to perform work from a remote location, and consequently, the offshore outsourcing industry has grown tremendously. Research studies have been conducted to provide insights and statistics on popular outsourcing destinations and the outsourcing providers that offer their services to customers from all over the world.

Outsourcing statistics

We’ve compiled the ultimate list of outsourcing statistics to help stay up-to-date with the trends. Check out this infographic and read on to learn more about the global outsourcing industry.

Outsourcing Statistics Infographic

The Global Outsourcing Industry

According to Deloitte’s 2016 Global Outsourcing Survey, 78% of respondents claim that they feel positive about their outsourcing relationship.

When asked about the reasons for outsourcing, 59% of businesses cited cost-cutting as the primary reason, while 57% claims that it enables them to focus on core business functions. Another 47% of businesses claim that outsourcing solves business capacity issues.

Other reasons for outsourcing include the enhancement of service quality, critical to business needs, access to intellectual capital, business environmental management, and wider transformational change.

This is why more industries are outsourcing their business processes, especially IT and customer service. Outsourcing sectors include IT-BPO, healthcare and pharmaceuticals, energy, travel and transport, telecommunications, and media.

In KPMG’s recent Global IT-BPO Outsourcing Deals Analysis, telecommunications sector consistently remains one of the top contributors to the outsourcing industry. It’s because this sector is increasingly leveraging information and communication technology as well as social, mobile, analytics, and cloud technology.

Adoption and Revenue

Another study revealed that since the Great Recession in the United States, the country had outsourced more than 2.4 million jobs. In fact, 57% of companies in the United States increased their use of outsourcing, while 34% significantly restructured outsourcing agreements and only 9% terminated their outsourcing agreements.

When KPMG analyzed the deals closed in the first quarter of 2017, they found that albeit decreasing, the Americas is continuing to be a major outsourcing region that contributes 42% of the total deal value (from 68% the previous quarter). Of these, 41.5% came from the United States alone.

Meanwhile, the EMA (Europe, Middle East, and Africa) and ASPAC (Asia and Oceania) regions are not far behind and have increased their adoption of outsourcing. In the previous quarter, EMA contributed 27% of the total deal value, but during the first quarter of 2017, their contribution increased to 35%. Of this percentage, 22.07% of deals came from the United Kingdom.

ASPAC, on the other hand, contributed 23% this quarter as compared to only 16% in the last quarter. Australia and India were also identified as a key outsourcing market in the same report.

Since the advent of outsourcing, revenue has almost doubled. In 2000, the global market size for outsourcing was at 45.6 billion U.S. dollars and that number has continued to grow until it reached 88.9 billion U.S. dollars in 2015. However, the same source reported that last year, the global market revenue went down to 76.9 billion U.S. dollars.

Automation and Outsourcing

The global outsourcing industry has evolved, as automation technology is taking over much of business processes. Traditional IT-BPO offshoring models are evolving. In the past, operations of an entire business function are contracted. Today, specific services can be contracted and delivered across distributed environments in the world.

But, because automation is a relatively new technology, it still needs to be closely monitored. As a result, new jobs are created as human decision-making and critical thinking are still required in creative and more complex processes. These new positions require more advanced skills for the building, training, management, troubleshooting, and improvement of the technology. In effect, the demand for low-skilled jobs in offshore BPO companies is declining, and the demand for higher skilled workers that can manage and improve automation technology is rapidly increasing.

As such, new offshore positions are being created in rhythm with the trend of outsourcing higher-skill jobs, and creative tasks that cannot be automated is rising. According to MicroSourcing, the most common business processes that companies nowadays outsource are for small or one-time projects, photography services, administrative tasks and repetitive processes, accounting and bookkeeping, and graphic design projects.

The Philippines as a Top Outsourcing Destination

Because SMAC and automation technology is rising, A.T. Kearney took digital competence in consideration to identify the top outsourcing destinations in its Global Services Location Index (GSLI). Along with this, they used 38 metrics surrounding financial attractiveness, people skills and availability, and business environment. In this GSLI, the Philippines ranks as the 7th best offshoring landscape.

Meanwhile, the Tholons Services Globalization Index added digital innovation this year as one of the metrics in coming up with the top outsourcing destinations in the world. It places the Philippines 3rd on its list of top digital nations. Manila is also ranked 4th on their list of top super cities.

These rankings confirm that the country is holding steady as an industry leader in outsourcing. As one of the world’s largest English-speaking nations with a 95% literacy rate, the Philippines is an undisputed leader in customer service and BPM (Business Process Management). In fact, 16 of the top 20 offshore call center projects in 2016 were located in the country.

More importantly, the Philippines is gaining ground in high-value fields including legal-BPO and engineering. The country is constantly updating the skills and knowledge of their talent pool to keep up with the evolution of outsourcing trends and automation technology.

Final Words

Digital forces such as robotics, AI, cloud storage, social media, mobile technology, and big data are shaking up the traditional model of outsourcing services. As such, the global outsourcing industry is becoming increasingly competitive, with Canada, Chile, Israel, and Brazil disrupting its landscape. Outsourcing companies and third-party providers need to innovate and re-invent their services to keep up with evolving demands.

At MicroSourcing, we enable organizations and enterprises to get the most value for their money and grow their business exponentially in response to today’s digital demands. Whether you’re a startup company or an established enterprise, we make sure to offer a strong outsourcing option to help your business thrive.

3 Benefits of Hiring Virtual Assistants in the Philippines

The world of business is a very busy place for many people, more so when its day-to-day transactions involved a plethora of tasks to handle. If you are categorically from a startup company, the weight of running a business is felt if you have personal dealings in how it functions.

Forget about thinking about the CEO position as a type of job where you just sit pretty in one corner of your office and bossing your assistant or employees around. That is for a CEO from a well-established company who has enough manpower under his employment and revenues to back it up. If your company is still the budding type, expect to feel the brunt of doing the important managements that will weigh you down over time.

Overseas Manpower from the Southeast

But as a company is not always run by a single person alone, having your own business’ workforce is essential in keeping things done, especially when the tasks at hand are getting cumbersome to manage on your own. Good thing there are virtual assistants from the outshore that are more than willing to take on the tasks such as those from Southeast Asia in the Philippines!

Here are some good reasons why hiring Filipino virtual assistants make for a very good idea:

1. English is their second language
With literally hundreds of languages in the world, people are at a divide in their ability to communicate. With English remaining as a preferred language by most people across the globe, Filipinos are not too far behind in terms of the ability to speak and use it.

If you are looking for a real well-rounded worker that will act as your virtual assistant to do certain tasks remotely and efficiently, you can never go wrong for an English-comprehending talent such as those in the Philippines. Although from the outset it would seem only beneficial towards English-speaking companies, even non-native English companies from Europe or elsewhere benefit in having a worker from abroad who speaks it.

2. Majority of Filipinos are literate
As a culture which sees education as a key out of poverty, many Filipino households value their children’s education. As a result, most Filipinos are college graduates of some sort.

If you are to delegate a job from somebody across the border, you are confident that the tasks are at the right hands with someone literate enough to understand what it was about.

3. They are loyal
When much of today’s workforce is getting overrun by the Millennials which are notorious for being job-hoppers, narcissistic, and self-centered, the Gen Yers of the Filipino culture do not forget about the meaning of loyalty to their employers.

Under the right conditions, you can expect a Filipino worker to stay in the company for as long as it takes resulting from the sense of “debt of gratitude.” This means that, when weighing between two or more options for employment, these are the type of people who place value in gratitude more than any other factors about an employee.